Privacy and Cookie Policy

Last updated: October 2023

Download the latest privacy and cookie policy in PDF format.

This cookie privacy policy applies to the website https://www.silkmood.be/fr/ (hereinafter "website" or "we"), operated by [Silkmood BV] (hereinafter "we", "us" or "our").

At Silkmood, we believe it's important that your personal data is protected. In this privacy policy, we explain what we do with the personal data that Silkmood and all its affiliates receive or collect.

If you have any questions regarding this privacy policy, you can contact our customer service at any time at info@silkmood.be.

This privacy policy applies to the following individuals:

-Customers: refers to any person who orders something or requests a service on our website
-Partners: refers to Silkmood's third-party partners, including the transport company, the payment platform, and the online store platform.

This Privacy Policy does not apply to third-party websites, applications or services, even if they are accessible through Silkmood websites.

1. Introduction

This cookie privacy policy describes how we use cookies and similar technologies on our website to process your personal data. It contains information about the types of cookies we use, the purpose of their use, how to give and withdraw your consent, and your rights regarding your personal data.

2. What are cookies and similar technologies?

Cookies are small text files placed on your computer or mobile device when you visit our website. These cookies collect information about your online behavior and activities. These technologies are used to improve your experience, gather statistics, and personalize advertising.

3. Types of cookies we use

Strictly necessary technical cookies: These cookies are essential for the proper functioning of this website. You cannot refuse these cookies if you wish to visit our websites.
Strictly necessary functional cookies: these cookies remember your preferences, such as language choice, and thus improve your user experience.
Privacy-friendly analytics tool: These cookies help us analyze website usage so we can improve its performance and functionality. We use tools such as Google Analytics to collect information; customers can choose not to be tracked by Google Analytics.

We use the following types of cookies on our website:

COOKIELAW_STATS
COOKIELAW_SOCIAL
COOKIELAW_ADS

This allows the store to place other cookies of the Statistics, Social Networks and Advertising types.
These are functional.

Session ID

The web browser session ID of a visitor to the COOKIELAW online store
This one is functional.

COOKIE LAW

This refers either to the type of cookie law selected, or to whether or not it is active.
This cookie is also functional.
cf_clearance

This is our Cloudflare protection against digital attacks.
This is also functional and necessary.

These cookies are strictly necessary for the use of the online store.
Otherwise, the products wouldn't be able to stay in the basket, for example.

The storage period for cookies:

4. Consent to the use of cookies

When you visit our website for the first time, we ask for your permission to use cookies. You can withdraw your consent at any time by adjusting your cookie preferences in our cookie settings.

You can adjust your cookie settings in our cookie settings. Here, you can enable or disable specific cookies and manage your preferences.

5. What data does Silkmood process?

5.1. Profile Information

Profile data is personal and demographic information about you and your individual interests, which you may provide to us when creating your customer account. Your profile data includes, for example:

-Your first and last name
-details of your contact
-Demographic data such as your gender, age and place of residence
The required information is usually your name, email address, and a password of your choice. Your email address and password will be your future login information.

5.2. Purchase Data

When you order something from Silkmood or purchase it locally, we collect your purchase data. Depending on the sales method and processing status, purchase data may include the following information:

-Order number
-Details about the products purchased (description, size, color, price, etc.)
-Payment method information
-Delivery and billing addresses
-Announcements and communications related to purchases

5.3, Payment Details

We offer the usual payment methods for online activities. To process payments, we collect the payment information you provide. We also receive additional payment information from external payment service providers.

5.4. Announcements, conversation content

When you wish to communicate with us or other users about products (e.g., product reviews) and other topics by telephone, mail, social networking services, contact forms or otherwise, we collect the content of your communications.

6. For what purpose does Silkmood use your data?

Silkmood processes your data in accordance with all applicable privacy laws. We therefore process your data only for the purposes explained in this privacy statement or communicated to you at the time of data collection. This primarily concerns data used for processing and delivering your purchase. In addition, we use your data within the framework of strict German and European data protection legislation, as well as for other purposes such as product development and market research, to improve our services, and for personalized advertising.

- To provide you with our Services, to create and ship your order
- To answer your questions and requests for further information;
- To answer your questions and requests for further information;
- To process payments sent to us or to transfer payments to you.
- To research and analyze your use of or interest in our products and services
- To better understand how you use our websites so that we can optimize your experience;
- Analyze the effectiveness of our Services;
- To improve the functionality of our websites and services;

7. How do we protect your personal data?

We treat your personal data as private and confidential information and we strive to ensure that your personal data under your control is protected and secure at all times.

In your customer account, you can view most of the data we have stored from your account at any time. If necessary, you can also modify this data there and thus influence personalization, for example by saving your preferences.

8. Who will my data be transmitted to?

Silkmood will only transmit your data if permitted by German and European data protection law. We work closely with certain service providers, such as technical service providers (e.g., Lightspeed) or logistics companies (e.g., courier companies like Sendmyparcel, DPD, Bpost, and PostNL). In principle, these service providers may only process your data on our behalf under specific conditions. When we use these order processors, the service providers only have access to your data to the extent and for the duration necessary to fulfill the order in question.

Postal Enterprise
We work with external courier companies to deliver orders. These courier companies receive the following information from us to fulfill the order in question:

-your name
-Your delivery address
-your email address or your telephone number (if, for example, the shipping service provider wishes to inform you by email or telephone of the expected delivery date or send you the PIN code for the collection point)

Payment service providers
We offer various payment options via Mollie, PayPal, and invoice. For this purpose, payment information may be transmitted to the payment service providers we work with. Further information on the processing of personal data by these payment service providers can be found in their respective privacy policies.

9. Your rights regarding your personal data

You have the following legal rights regarding confidentiality under the applicable legal conditions:

Right to access your data
Right to rectify your data
Right to object to the processing of your personal data
Right to restrict the processing of your data
Right to have your data erased
Right to withdraw your consent

10. How can I exercise my rights?

If you wish to exercise any of your rights regarding your personal data, you can do so via one of the following methods.

You can submit a request to exercise your privacy rights (a “Privacy Request”) by sending us an email.
You can contact one of our employees at 00322887115. Our employee will help you submit your privacy request.

11. Coordinates

If you have any questions or comments regarding this cookie privacy policy, please contact us at the following address:

Silkmood BV
Kaasrui 10 2000 Antwerp
Belgium
info@silkmood.be

12. Changes to this policy

This cookie privacy policy may be updated from time to time to comply with legal requirements. Any changes we make will take effect when we post a revised version of the policy on this webpage.

We recommend that you check this policy regularly for updates.